Privacy policy
PRIVACY POLICY
Last Updated: February 16, 2026
Secret Garden (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect information that identifies or relates to you as an individual (“Personal Information”), including:
Contact Information
• Full name
• Billing and shipping address
• Email address
• Phone number
Account Information
• Username and password
• Account preferences and saved items
Transaction Information
• Products viewed or purchased
• Order history
• Payment method details
• Returns and exchanges
Payment Information
Payments are processed through secure third-party payment processors. We do not store full payment card numbers.
Device & Technical Information
• IP address
• Browser type
• Device identifiers
• Operating system
• Interaction data
Communications
• Customer service inquiries
• Reviews and feedback
• Messages sent through our website or email
2. How We Collect Information
We collect Personal Information:
• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies and similar technologies
• From service providers who assist in operating our business
• From marketing and analytics partners
3. How We Use Your Information
We use Personal Information for legitimate business purposes, including:
To Provide Our Services
• Process orders and payments
• Arrange shipping and delivery
• Manage returns and exchanges
• Maintain your account
To Personalize Your Experience
• Recommend products
• Save your preferences
• Improve website functionality
Marketing & Advertising
• Send promotional emails (you may opt out at any time)
• Display tailored advertisements based on browsing activity
Security & Fraud Prevention
• Detect and prevent unauthorized activity
• Protect our website and customers
Legal Compliance
• Comply with applicable laws
• Respond to lawful requests from authorities
4. Disclosure of Personal Information
We may share your Personal Information with:
• Trusted service providers (including hosting, payment processing, logistics, analytics, and customer support providers)
• Marketing and advertising partners
• Professional advisors (legal, accounting)
• Authorities where legally required
All third parties are contractually obligated to safeguard your information.
We do not sell your Personal Information.
5. International Data Transfers
Your Personal Information may be transferred to and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards, including standard contractual clauses or equivalent legal mechanisms.
6. Data Retention
We retain Personal Information only as long as necessary to:
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
Retention periods vary depending on the type of data and legal obligations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your Personal Information
• Request correction
• Request deletion
• Object to certain processing
• Withdraw consent
• Request data portability
To exercise your rights, contact us at:
Email: info@secretgardenbrand.com
We may need to verify your identity before processing requests.
We will not discriminate against you for exercising your rights.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Operate our website
• Analyze traffic and usage
• Improve functionality
• Deliver relevant advertisements
You can control cookies through your browser settings.
9. Children’s Privacy
Our Services are not directed to individuals under the age of majority in their jurisdiction.
We do not knowingly collect Personal Information from minors.
If you believe a minor has provided us with information, please contact us to request deletion.
10. Security
We implement commercially reasonable technical and organizational measures to protect your Personal Information.
However, no system can guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For privacy-related inquiries:
email: info@secretgardenbrand.com