Shipping policy

Ukraine Local Delivery 

For orders within Ukraine, shipping is paid by the customer upon receiving the parcel at Nova Poshta.No shipping fee is charged at checkout.

Orders within Ukraine are delivered within 1–3 business days after dispatch via Nova Poshta.

Please note that delivery time may vary depending on:

 • destination city or region

 • public holidays

 • seasonal workload of the carrier

 

International Shipping

For international orders, the shipping fee is charged at checkout.

Taxes and import duties are not included in the product price or shipping cost.

Once the parcel arrives in the destination country, the carrier or local customs service will contact you using the details provided at checkout to request payment of applicable taxes and duties (if required).

The amount depends on your country’s regulations.

Please follow the instructions provided by the carrier or customs authorities and complete the payment in order to receive your package.

Delivery Time 

— Europe

Orders to European Union countries are usually delivered within 5–10 business days after dispatch.

— Rest of the world 

Orders to countries outside Europe are usually delivered within 1-3 weeks after dispatch. (We do not ship to Russia and Belarus)

Please note that delivery time may vary depending on:

 • customs processing in the destination country

 • public holidays

 • peak seasonal periods

 • accuracy of the shipping details provided

Delays caused by customs authorities or unpaid import duties are beyond our control and may extend the delivery time.

Order Tracking

For both Ukraine and international orders, after your goods are shipped, you will receive a tracking number via the email address provided at checkout.

Using this tracking number and the carrier’s website link, you can monitor the status and location of your shipment at any time.