Refund policy

Returns ( Ukraine )

We accept returns only at the Nova Poshta branch during parcel inspection.

Please carefully open the parcel and try on the item before leaving the branch.

 • If you leave the Nova Poshta branch — the order is considered accepted and cannot be returned or refunded.

 • If you choose courier/home delivery — returns and refunds are not available.

 • The item must be in perfect condition: unworn, undamaged, with all original packaging.

If the item shows any signs of use or damage after the parcel has been taken from the branch, the return will be declined.

1. Return Procedure

If you wish to request a refund or exchange, you must:

  1. Immediately return the item via your local post office to the original shipping address.
    • Return shipping costs are the responsibility of the buyer.
  2. Email us to notify us of your requested action (refund or exchange).
    • For exchanges, please clearly specify the desired color and/or size.

2. Order Eligibility Review

Once we receive your email, we will:

  • Review your order to determine whether it qualifies under our refund and exchange policy.
  • If your request meets our policy requirements, we will send you an email confirmation stating that the initial review has been approved and that we are awaiting the arrival of the returned item.

3. Inspection Upon Arrival

After we receive the returned item, we will inspect it to ensure it meets our return and exchange condition standards.

  • If the item meets our policy requirements:
    • We will notify you of the progress via email.
    • Refunds will be processed within 5–10 business days, depending on your original payment method and bank processing times.
    • Exchanges will be arranged, and you will receive updated shipment details along with a new tracking number.
  • If the item does not meet our return and exchange condition standards the refund or exchange will be declined :
    • The item will be shipped back to the buyer.
    • The buyer will be responsible for the shipping costs.

                                                                                     

Returns ( International )

International orders are final and cannot be returned, exchanged or refunded.