Terms of service
TERMS OF SERVICE
Welcome to Secret Garden. The terms “we”, “us” and “our” refer to Secret Garden.
Secret Garden operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.
These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use the Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence.
To use certain features of the Services, you may be required to provide information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred or assigned without our prior written consent.
SECTION 2 – PRODUCTS
We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product appearance.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities on a case-by-case basis.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is not accepted until payment has been successfully processed and confirmation has been issued.
If we cancel or modify an order, we will attempt to notify you using the contact information provided.
Returns and exchanges are governed by our Refund Policy.
Purchases are for personal use only and not for resale or export.
SECTION 4 – PRICING AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time of order confirmation.
Posted prices do not include taxes, shipping, customs duties, or import charges unless stated otherwise.
You agree to provide accurate billing and payment information and to promptly update such information as necessary.
You represent that you are authorized to use the payment method provided and that all charges will be honored.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Risk of loss transfers to you upon delivery to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services — including text, graphics, logos, images, videos, designs, and software — is the property of Secret Garden or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial use only.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
All rights not expressly granted are reserved.
SECTION 7 – THIRD-PARTY TOOLS
We may provide access to tools or services offered by third parties.
Such tools are provided “as is” without warranties of any kind. We are not responsible for third-party services or content.
Your use of third-party tools is at your own risk and subject to the applicable third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites.
We are not responsible for the content, policies, or practices of third-party sites. Accessing third-party sites is at your own risk.
SECTION 9 – PRIVACY
All personal information collected through the Services is governed by our Privacy Policy.
Certain technical infrastructure and service providers may process personal information as necessary to operate and maintain the Services.
SECTION 10 – FEEDBACK
If you submit feedback, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and display such Feedback for any lawful purpose.
You represent that your Feedback does not violate any third-party rights.
We reserve the right, but not the obligation, to remove content at our discretion.
SECTION 11 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.
SECTION 12 – PROHIBITED USES
You may not use the Services for unlawful or harmful purposes, including:
• Violating any laws
• Infringing intellectual property rights
• Harassing or harming others
• Transmitting malware
• Engaging in fraud or scraping
We may suspend or terminate access for violations.
SECTION 13 – TERMINATION
We may terminate or suspend your access at any time without notice.
Provisions relating to intellectual property, disclaimers, limitations of liability, and indemnification survive termination.
SECTION 14 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available.”
We disclaim all implied warranties to the fullest extent permitted by law.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Secret Garden and its affiliates, partners, officers, employees, contractors, and service providers shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services.
Some jurisdictions do not allow certain limitations, so these limitations may not apply to you.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Secret Garden and its affiliates, partners, officers, directors, employees, contractors, and service providers from any claims arising from:
1. Your breach of these Terms
2. Your violation of law
3. Your misuse of the Services
SECTION 17 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 18 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Secret Garden regarding use of the Services.
SECTION 19 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent.
We may assign our rights without notice.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Secret Garden is headquartered.
SECTION 21 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any updates.
SECTION 22 – CONTACT
Questions regarding these Terms should be sent to: info@secretgardenbrand.com